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Account Representative

Account Representative

Central Rual Electric Cooperative is now hiring for an Account Representative

Posted Date:2/23/2023
Department:Account Services
FT/PT Status:Full Time

Job Responsibilities:
Account Representative
Central Rural Electric Cooperative

Exhibiting stewardship for the cooperative, the Account Representative professionally represents the cooperative by providing customer service excellence through member/customer contact such as resolving inquiries and complaints, payment activity and maintaining records. Promotes and provides support to the fiber area by cross-selling services while carrying out the objectives and goals of the department.

Core Values
The core values represent the code of conduct required of every employee to ensure a higher standard of performance and cooperation is demonstrated and maintained throughout the cooperative.

    Safety First - It is our responsibility to educate and protect ourselves, coworkers, members and the public from hazards exposed by the nature of our work.
    Purpose Driven – We believe that safe, affordable and reliable electricity is the foundation of our communities and has the power to transform lives.
    Dedicated to Serve – We make every decision and measure every outcome based on how well it serves our members.
    Respectful Engagement – We listen to one another and embrace diverse opinions, tactful honesty and authentic integrity.
    Servant Leadership – We look for ways to help each other grow through collaboration and teamwork. Above all, we treat others with the respect, compassion and equality they deserve.
    Results Oriented – We follow through on commitments and show forward progress.

Core Responsibilities
The duties and responsibilities described below are the essential functions of the job and are not intended to be all inclusive for this position.

    Initiate and nurture strong relationships with members and customers, promoting a continued positive business relationship.
    Continually assess and address all service issues including billing and quality of service to ensure a continued high level of member/customer service and satisfaction, to meet the needs of the member/customer.
    Resolve member/customer inquiries by phone, email and in person with the utmost professionalism.
    Process member orders such as disconnects, reconnects, security lights, adjustments, etc.
    Prepare correspondence to members/customers for various reasons relating to their service.
    Maintain and update member and customer records.
    Work with residential accounts in the areas of fiber needs for new and existing homes.
    Receive and process payments, maintain working cash and a balanced drawer at all times and prepare bank deposits, all while maintaining a neat and orderly work area.
    Effectively communicate the cooperative’s policies, procedures, rates, bylaws and terms and conditions.
    Effectively communicate to members/customers about bills, new service, and cooperative programs and services.
    Process and collect on delinquent accounts and submit to collection agency as required.    
    Provide callers with information such as company address, directions to company location, company fax numbers, company website and other related information.
    Maintain security by following procedures and keeping a logbook of visitors.
    Miscellaneous data entry.
    Performs other duties as assigned.

    Reports to Director of Member Services
    Decisions and duties are monitored and reviewed and have a moderate effect on the organization. Work requires latitude of discretion and judgement for information, technology and/or equipment.
    Position has no formal supervisory responsibility for the work of others.



Job Qualifications:
A successful candidate must believe in the core values of the cooperative and be driven by the mission. The duties and responsibilities described above are the essential functions of the job. The qualifications below represent the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Specific requirements and competencies include:
    Solid Educational Background – Associate’s Degree or Two-Year University equivalent required (including technical school completion); 1-4 years of related work experience may include general office or clerical experience.
    Must have and maintain a valid Oklahoma driver’s license.
    Action Oriented - enjoys working hard and looks for challenges; able to act and react as necessary, even if limited information is available; not afraid to take charge of a situation; can overcome resistance to leadership and take unpopular stands when necessary.
    Achievement Focus - Sets and achieves challenging goals, demonstrates persistence and overcomes obstacles, measures self against core values, recognizes and acts on opportunities and takes calculated risks to accomplish goals.
    Customer Service – Displays courtesy and sensitivity, manages difficult or emotional customer situations, meets commitments, responds promptly to customer needs and solicits customer feedback to improve service.
    Job Knowledge - Competent in required job skills and knowledge, exhibits ability to learn and apply new skills, keeps abreast of current developments, requires minimal supervision, displays understanding of how job relates to others and uses resources effectively.
    Self-Management - Regulates impact of own emotions upon others, remains focused and energized under stress, accepts criticism, and recovers quickly from setbacks, projects realistic self confidence in abilities.
    Quality – Demonstrates accuracy and thoroughness, displays commitment to excellence, looks for ways to improve and promote quality, applies feedback to improve performance and monitors own work to ensure quality.


Other Job Information (if applicable):
Working Conditions

Work Environment
Indoor office work environment; nonhazardous work, occasional high noise environment, occasional travel including/excluding overnight stays, some irregular work related to member meetings and on call rotation

Work Hazards
Infrequent exposure to extremes in noises, temperatures, distractions, etc.  Little or no exposure to hazards

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Light physical exertion required for this position. Lifting 25 lbs. maximum and occasionally lifting and/or carrying such articles as computer printouts, map books, ledgers, small tools, computer monitors, etc.  Walking and standing will be required. Good near or distant vision will be required.  Reaching.  Handling.  Fingering.  Feeling.  Talking.  Hearing.

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