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Now hiring full time Director of Network Engineering

Posted Date:10/14/2022
FT/PT Status:Full Time

Job Responsibilities:
Director of Network Engineering
Central Rural Electric Cooperative

Exhibiting stewardship for the cooperative, the Director of Network Engineering professionally represents the Fiber area by being responsible for the management of core network equipment and key network interconnects. This is achieved by participating in service design, transition, operation, outage restoration, and continual service improvement stages of service management as it applies to the core network while providing third level support for incident escalations and problem management. The Network Engineer will coordinate with suppliers and other departments to achieve operational goals.

Core Values
The core values represent the code of conduct required of every employee to ensure a higher standard of performance and cooperation is demonstrated and maintained throughout the cooperative.

    Safety First - It is our responsibility to educate and protect ourselves, coworkers, members, and the public from hazards exposed by the nature of our work.
    Purpose Driven – We believe that safe, affordable, and reliable electricity is the foundation of our communities and has the power to transform lives. We believe that reliable internet connectivity adds to the quality of life and should be available to all Co-Op members.
    Dedicated to Serve – We make every decision and measure every outcome based on how well it serves our members.
    Respectful Engagement – We listen to one another and embrace diverse opinions, tactful honesty, and authentic integrity.
    Servant Leadership – We look for ways to help each other grow through collaboration and teamwork. Above all, we treat others with the respect, compassion, and equality they deserve.
    Results Oriented – We follow through on commitments and show forward progress.

Core Responsibilities
The duties and responsibilities described below are the essential functions of the job and are not intended to be all inclusive for this position.

    Design, implement, improve, and maintain core network equipment, routing, switching, interconnects, and applications used for the delivery of core network services and applications to internal and external customers (peering, transit, L2/L3 VPN, DNS, DHCP, NTP, etc.).
    Create and maintain core network diagrams, documentation, and service configuration models.
    Incorporate core network equipment and services into FCAPS management systems.
o    Design, implement, and maintain methods to track and report on key performance indicators of availability, capacity, and performance.
o    Design, implement, and maintain alarming/alerting capability when KPI thresholds are exceeded.
o    Make formal design recommendations to improve KPI and/or reduce operational costs or risks.
    Establish, document, implement, and refine routines and controls to ensure achievement of operational goals and service level requirements.
    Manage network operator assets, accounts, and agreements.
o    ARIN: POCs, Org IDs, NETs, ASNs
o    Peering and NNI information for agreements with other network operators.
    Service Order Management.
o    Monitor work queue for service orders requiring core network change requests.
o    Identify and develop procedures for Standard Change Requests that can be delegated to Service Desk.
    Incident and Problem Management.
o    Respond to internal incidents and customer incident escalations from Service Desk.
o    Track recurring core network incidents to identify problems for root cause determination.
o    Work with key suppliers for incident resolution or to identify and remediate root cause as needed.
    Provide or obtain subject matter expertise for service design and operation efforts in interactions with Service Desk, Central Office, and Systems.
    Provide training and resources for new technologies to Service Desk, Central Office, and Systems personnel.
    Work with project teams under the supervision of the project manager.

    Reports to the President of Fiber & Technology
    Decisions and duties are monitored and reviewed that have a distinct impact on the organization. Work requires a high degree of responsibility for information, technology and/or equipment.
    Position has formal supervisory responsibility for the work of others.


Job Qualifications:
A successful candidate must believe in the core values of the cooperative and be driven by the mission. The qualifications below represent the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Specific requirements and competencies include:
    Solid Educational Background – Master’s degree in IT, computer science or related field preferred; At least 5 years’ experience in telecommunications required.
    Network configuration, diagnostic, troubleshooting, and problem-solving skills (CCNA level or above).
    Common network and network management protocols.
    Ability to solve complex network problems independently, quickly, and completely.
    Communicate clearly and effectively with customers, peers, supervisor, and other department members through verbal and written communication.
    Ability to lead and motivate a team of network engineers and technicians.
    Documentation and diagram skills.
    Proven experience with network capacity planning, network security principles, and general network management best practices.
    Strong organizational skills with exceptional follow though and attention to detail.
    Exceptional customer interaction skills and professionalism.
    Ability to accurately communicate moderately complex technical information, ideas, and results in both oral and written form.
    Ability to exercise a high degree of professionalism in safeguarding confidential data.
    Desired Skills:  Project management, SDN, automation, scripting, Metro Ethernet, JunOS or Cisco IOS, BGP, OSPF, MPLS family of protocols, VoIP protocols, VRF, IPv6, QoS, traffic engineering, network design, Ethernet and OAM testing methods, DWDM, FTTx, Active Ethernet, ERPS, RADIUS, VPN, Linux OS and command line, project.
    Must have and maintain a valid Oklahoma Driver’s License.
    Analytical Skills – collects and researches data, identifies data relationships and dependencies.
    Communication - Expresses ideas and thoughts both verbal and written, exhibits good listening and comprehension, keeps others adequately informed and selects and uses appropriate communication methods.
    Customer Service – Displays courtesy and sensitivity, manages difficult or emotional customer situations, meets commitments, responds promptly to customer needs, and solicits customer feedback to improve service.
    Excellent Problem Solving - Identifies problems in a timely manner, gathers and analyzes information skillfully, develops alternative solutions, resolves problems in early stages and works well in group problem solving situations.
    Initiative – Volunteers readily, undertakes self-development activities, seeks increased responsibilities, takes independent actions and calculated risks, looks for and takes advantage of opportunities and asks for help when needed.
    Self-Management - Regulates impact of own emotions upon others, remains focused and energized under stress, accepts criticism, and recovers quickly from setbacks, projects realistic self confidence in abilities.
    Use of Technology – Demonstrates required skills, adapts to new technologies, troubleshoots technological problems, uses technology to increase productivity and keeps technical skills up to date.


Other Job Information (if applicable):
Working Conditions

Work Environment
Indoor office work environment, some outdoor work, some driving; nonhazardous work.

Work Hazards
Some driving is required, temperatures, distractions, etc.  Little or no exposure to hazards.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Lifting 25 lbs. maximum and occasionally lifting and/or carrying such articles as computer equipment, small tools, computer monitors, laptops, etc.  Walking and standing will be required.  Reaching.  Handling.  Fingering.  Feeling.  Talking.  Hearing.
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