Patient Services Representative
Cushing Primary Care is looking for a new coworker to join their team
Cushing Primary Care is looking for a new coworker to join their amazing team!
Key attributes we need in this role:
- Positive attitude - always willing to lend a hand when needed
- Flexible team player who is committed, accountable and ready to learn
- Individuals who like fast-paced working environments
Why choose Stillwater Medical?
- Excellent benefits
- Supportive work environment
- Modern Healthcare's Best Places to Work - since 2010
Details:
- Full-time with benefits
- 40 hours per week
- Weekdays 8:00am-5:00pm
JOB SUMMARY:
Serves as front line ambassador for SMC Clinics. Responsible for providing support services to SMC patients, families and providers in a professional and courteous manner. Performs patient check-in functions and accurately gathers enters all required patient demographic information into clinic patient system(s). Schedules future appointments collecting all appropriate data from patients and referring clinics/providers according to clinic protocols. Demonstrates customer service skills responding to inbound calls and face-to-face inquiries and conversations. Provides and explains required documents and insurance benefits to patients. Collects patient co-payments and other applicable deductibles, deposits or payments. Reconciles daily cash transactions with patient account entries and prepares daily bank deposit.
QUALIFICATIONS:
- High school graduate or equivalent
- Ability to communicate effectively, both verbally and in writing
- Previous medical office experience or background in general office work preferred
- Demonstrates excellent customer service skills
- Ability to receive and comprehend and follow verbal and written instruction for office routines and policies
- Ability to understand insurance benefits and perform basic mathematical tasks
- Knowledge of medical terminology is helpful
- Understand the ethics of confidentiality
- Ability to type at least 40 wpm
PHYSICAL REQUIREMENTS:
- Able to work in latex burdened environment
- Able to speak clearly and distinctly with staff, physicians, patients, and families
- Able to hear to converse with others on the phone
- Demonstrates adequate stamina to deal with stressful situations and to complete the necessary work schedule
- Demonstrates adequate vision to prepare and read documents accurately
- Possess fine motor skills and hand/eye coordination to manage office equipment
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