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Patient Services Representative

Patient Services Representative

Cushing Primary Care is looking for a new coworker to join their team

Cushing Primary Care is looking for a new coworker to join their amazing team!
Key attributes we need in this role:
  • Positive attitude - always willing to lend a hand when needed 
  • Flexible team player who is committed, accountable and ready to learn
  • Individuals who like fast-paced working environments
Why choose Stillwater Medical?
  • Excellent benefits
  • Supportive work environment
  • Modern Healthcare's Best Places to Work - since 2010
  • Full-time with benefits
  • 40 hours per week
  • Weekdays 8:00am-5:00pm

Serves as front line ambassador for SMC Clinics. Responsible for providing support services to SMC patients, families and providers in a professional and courteous manner. Performs patient check-in functions and accurately gathers enters all required patient demographic information into clinic patient system(s). Schedules future appointments collecting all appropriate data from patients and referring clinics/providers according to clinic protocols. Demonstrates customer service skills responding to inbound calls and face-to-face inquiries and conversations.  Provides and explains required documents and insurance benefits to patients.  Collects patient co-payments and other applicable deductibles, deposits or payments. Reconciles daily cash transactions with patient account entries and prepares daily bank deposit.

  • High school graduate or equivalent
  • Ability to communicate effectively, both verbally and in writing
  • Previous medical office experience or background in general office work preferred
  • Demonstrates excellent customer service skills
  • Ability to receive and comprehend and follow verbal and written instruction for office routines and policies
  • Ability to understand insurance benefits and perform basic mathematical tasks
  • Knowledge of medical terminology is helpful
  • Understand the ethics of confidentiality
  • Ability to type at least 40 wpm
  • Able to work in latex burdened environment
  • Able to speak clearly and distinctly with staff, physicians, patients, and families
  • Able to hear to converse with others on the phone
  • Demonstrates adequate stamina to deal with stressful situations and to complete the necessary work schedule
  • Demonstrates adequate vision to prepare and read documents accurately
  • Possess fine motor skills and hand/eye coordination to manage office equipment


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